La Calidad como Pilar en los Proyectos

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Este debate contiene 2 respuestas, tiene 2 mensajes y lo actualizó  blattysar hace 1 mes, 3 semanas.

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  • #719 Respuesta

    Rafael

    La calidad no es sólo la ausencia de defectos. También abarca la satisfacción del cliente. Y esta satisfacción hay que buscarla incluso en buscar el cómo lograr que el cliente quede satisfecho, incluyen do las características explícitas y las no explícitadas.

    Muchas cosas de la gestión de los proyectos inciden directamente a la calidad de los productos: la motivación, la organización y la gestión del personal del proyecto.

  • #825 Respuesta

    cgjardon
    Jefe de claves

    Completamente de acuerdo contigo Rafael. Muchas veces se identificada con calidad con ausencia de defectos, pero va mucho más allá. Tiene que ver con cumplir las expectativas del cliente. Quizá al ser esto último más difícil de medir, nos centramos en los defectos ya que es algo más “cuantificable”.

  • #937 Respuesta

    blattysar

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